- I forgot my username and/or password.
Below are the steps to recover your CANS Training username or reset your password.
Please note we cannot view passwords.
If you forgot your username:
- Select “Forgot Username” on the login page.
- Enter your email address and last name.
- Click Submit.
- Answer the security question when prompted.
Your username will be emailed to the address currently listed in your MassCANS Training record.
If you forgot your password:
- Select “Forgot Password” on the login page.
- Enter your username and click Submit.
- Answer the security question.
- Create and confirm your new password, then click Submit.
If you cannot answer the security question, select “Reset Password.”
You will receive an email with instructions to create a new password and will then be returned to the MassCANS Training homepage.
- I cannot answer the security question associated with my login.
Select the “Reset Password” option.
You will receive an email with instructions to create a new password and will then return to the MassCANS Training homepage.
- I no longer work for the agency listed on my account. How do I update my information?
If you need to update your agency affiliation, please contact us (MassCans@umassmed.edu).
For other changes, use the “Edit Profile” button in your account.
- Should I create a new account if I forget my login information or change agencies?
No. Previously certified clinicians should not create a new CANS Training account.
Multiple accounts create multiple certification keys, which can cause issues in the Virtual Gateway.
Each user should have:
- One CANS Training account
- One certification key attached to their name, not their agency
If you are having trouble with your certification key, try entering it into the Virtual Gateway again, it often works on the second attempt.
For password help, see the “password reset” information above.
- I work for two agencies. Do I need two CANS accounts?
No. Even if you work for multiple agencies, you should maintain one CANS Training account and one certification key.
Your certification key is tied to your name, not your employer.